Ringscapades.

Most of you know about the wonderful customer service we received from Gordon's Jewelers when we bought our wedding rings. Most of you also know that a couple of weeks ago we traded in H.'s troublesome ring for a brand spankin' new, easy on the hand ring. This past weekend, we tried to go pickup said awesome ring. We figured that since it was five weeks and a few days since we ordered it, it should be in by now.

Paulina is the name of the lady who we always end up working with because the one other person at the shop is busy. Paulina is also the lady that promised us she would call when the ring came in in two weeks from the purchase date. Yeah, she never called.

So we walk in and Paulina walks over to come and greet us. We ask if the ring has come in yet. She checks one place, checks another place, asks for some keys from her associate to check the last place. As it so happens, our ring was in the last place she looked. She pulls it out of the bag, saying "I alwayz jhuust check dee Special Order merch-un-dice - I checked eet ev-er-y day j-waiting for you guyz." Yeah, I'm sure that you checked in the wrong place for it every single day. (By the way, the ring came in three weeks after we ordered it, and apparently nobody at the store cares about their customers enough to call them.) Whatever. We've got our ring and we're happy. Until H. tries it on and it's three sizes too big. To her credit, it did say on the receipt for the factory to size it down, and the factory didn't. I almost felt bad for her getting the short end of the stick until she started laughing about it. H. even said, "I'm glad she finds this funny," which I guess she didn't hear because she kept on laughing.

Paulina says that she can overnight us the correct size, and that the ring will be in on Wednesday (she would call the factory Monday morning). It was at this point that H. and I asked for someone else to fill out the order form and request a new ring. She took it pretty well, and we ended up ordering the new ring with a lady named Bea. She made copies of all of the receipts, gave us the originals, and said she would call when she had ordered the ring to keep us in the loop. In general, we like this lady.

She called Monday morning to say there was a problem with ordering the new ring, and that we needed to call her back. We didn't get this message until late Monday night for some reason. I called her and asked what the problem was. She said, "I know you guys wanted the tungsten ring, but for some reason when I reorder it from the factory it tries to make me order a yellow gold ring."  ... /facepalm. I ended up telling her the whole Paulina story, and once she knew that, it helped her figure out how to order the ring, I think. She says that it'll be in before the weekend, and I really hope it is. If it isn't, we'll be getting what we paid for the ring back in cold, hard, credit card cash and taking it to one of the four other jewelry stores within twenty yards of Gordon's Jewelers. Or, we'll just order the same ring from them online and get 3 miles per dollar. And lemme tell you, we won't be using the Ship-to-Store option, either.

In my wedding ring rage I wrote an email to the customer service department of the Gordon's Jewelers website. I wrote that on Sunday, but still haven't received anything back from them. Turns out their online service might be as awful as their in-store service.

So there you have it. If you value your sanity, don't purchase anything from Paulina. She'll just bat her eyelashes and tell you it's not her fault.

And just so we're not ending on a sour note, here's a picture of the mountains tonight. Gotta love those sunset clouds.