We interrupt your local programming for this important ring news update.
I just received a call from the district manager for the Gordon's Jewelers stores in this area. I forget what his name was, but he apologized for not responding to my customer service email earlier because he was on vacation last week. He asked where we were with the ring, and I told him all of the recent details (it's coming in on Wednesday). He apologized for the poor service we had experienced, and I told him that it's very difficult to work with someone when you know that they screw up their job 90% of the time. Well, I didn't use those words, but I did say that we do not want to work with Paulina again. I told him that it was frustrating working with someone who only acknowledged on Saturday that it was her fault we're in this situation in the first place.
He asked if he could send me a gift card, and I said that would be fine, but we'll be using it online instead of in the store. I said that if the ring isn't in on Wednesday, I'm sorry, but we'll be asking for our money back and purchasing this ring elsewhere. To that he said he would keep an eye on our order and contact us if anything happens to it. Maybe this time we'll win the lottery and get a ring.
As a side note, I was a little startled when he asked for me by my married name. I'm still not quite used to it, but I'm getting there. =]
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